What is Spectrm?
Spectrm is a sophisticated conversational marketing platform that leverages ChatGPT-level intelligence to enable brands to create and manage AI chatbots across multiple messaging channels. The platform specializes in facilitating authentic two-way conversations between brands and customers through WhatsApp, Facebook Messenger, and Instagram DMs.
The platform offers comprehensive features including a conversation flow builder with large language models, zero-party data collection capabilities, and hyper-personalized customer segmentation. With enterprise-grade security and compliance features like SOC-2 certification and GDPR compliance, Spectrm helps global brands automate customer interactions while maintaining privacy and security standards.
Features
- AI-powered Conversation Builder: Create natural flowing chatbot conversations using large language models
- Omnichannel Integration: Seamless deployment across WhatsApp, Facebook Messenger, and Instagram DMs
- Zero-party Data Collection: Gather customer preferences directly through conversations
- Analytics Dashboard: Track ROI and conversation performance metrics
- Automated Re-engagement: Create personalized customer segments for targeted messaging
- Multi-language Support: One-click translator and multilingual conversational AI capabilities
- Security Compliance: SOC-2 certified with GDPR and CCPA compliance
- Performance Optimization: A/B testing and funnel analytics tools
Use Cases
- Customer acquisition and lead generation
- Product recommendations and sales
- Live shopping event engagement
- Test drive bookings for automotive companies
- Customer service automation
- Personalized marketing campaigns
- App user conversion and retention
- E-commerce customer engagement
FAQs
-
Do you offer implementation support?
Yes, all packages include premium support from experienced customer success team and conversational marketing specialists, with additional professional services available for full-service implementation. -
Can you help measure my performance?
Yes, the customer success team provides best practices and guidance to track and optimize performance across messaging channels. -
Do I need to connect my CRM to launch?
No, connection to existing CRM is not required. Spectrm's platform includes all necessary tools for user engagement, customer profiling, audience segmentation, and campaign automation.
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