What is Sonant AI?

Sonant AI delivers a cutting-edge AI receptionist solution tailored for property and casualty insurance agencies, brokers, and distributors. By automating routine inbound calls, Sonant AI increases staff efficiency, enabling agencies to reallocate valuable resources towards higher-value production tasks. The tool handles a variety of customer interactions, from quote intaking and servicing inquiries to appointment scheduling and post-call note management, all while ensuring a consistent, professional experience for clients.

Thanks to always-on, multilingual voice AI that sounds convincingly human, Sonant AI offers 24/7 availability, drastically reducing missed opportunities and client wait times. Seamlessly integrating with widely used Agency Management Systems and calendars, it supports insurance-specific workflows and data privacy compliance standards such as GDPR and SOC2 Type 2. Agencies benefit from improved profitability, reduced overhead, and scalable support that never requires breaks or onboarding.

Features

24/7 Availability: Handles client calls at any hour with no waiting time.
Multilingual Voice AI: Understands and speaks multiple languages within a single interaction.
Appointment Scheduling: Syncs with agency calendars to automate bookings and confirmations.
Quote Intaking: Gathers quote details and updates agency management systems automatically.
Intelligent Call Transfer: Seamlessly routes complex or urgent calls to human agents.
Post-Call Summaries: Extracts and summarizes call details for system updates.
System Integrations: Interfaces with popular agency management and CRM software.
Insurance-Specific Intelligence: Trained to address common industry queries and terminology.
Data Security Compliance: Fully GDPR compliant with SOC2 Type 2 measures.
Customizable Workflows: Tailors call handling to each agency's specific processes.

Use Cases

Automating routine inbound calls for insurance agencies to maximize staff productivity.
Providing 24/7 client support without increasing payroll costs.
Scheduling, confirming, and rescheduling client appointments automatically.
Intaking insurance quote requests and populating agency software with collected data.
Answering policy-related questions and common customer inquiries.
Transferring complex customer needs directly to the appropriate human agent.
Summarizing call interactions for compliance and operational continuity.
Scaling agency call-handling capacity without hiring additional staff.

FAQs

How does Sonant AI insurance receptionist compare to a human receptionist?

Sonant AI provides 24/7 availability, instant responses, and consistent service quality. It handles multiple calls at once, never takes breaks, and integrates with your systems, efficiently managing routine tasks while transferring complex cases to human staff when necessary.
Can the AI receptionist schedule appointments and manage my calendar?

Yes, Sonant AI can automatically schedule, confirm, and reschedule appointments by syncing in real-time with your agency’s calendar, adhering to your scheduling preferences and rules.
How does Sonant AI benefit an insurance agency?

Sonant AI reduces missed calls, improves lead qualification, and ensures continuous client support, transforming inbound calls into qualified tickets while lowering operational costs and allowing teams to focus on value-added tasks.
Is Sonant AI compliant with data protection regulations?

Yes, Sonant AI is fully GDPR compliant with SOC2 Type 2 measures, ensuring robust data privacy and security standards for your clients’ information.
Will Sonant AI integrate with my agency’s existing software?

Sonant AI is designed to seamlessly integrate with popular Agency Management Systems and CRM solutions, providing efficient workflow automation and uninterrupted data flow.