Sociocs Customer communication hub for your business

What is Sociocs?

Streamline customer interactions by consolidating communication from various platforms, including business texting (SMS/MMS), Instagram, WhatsApp Business, Facebook Messenger, Google Reviews, web chat, and online forms, into a unified, shared team inbox. This centralized hub facilitates efficient team collaboration, ensuring timely responses and preventing missed messages across all customer touchpoints.

Expand communication capabilities with features such as two-way business texting via Twilio or Telnyx integration, including support for images, videos, and files. Leverage the WhatsApp Business API for personalized customer engagement and sales. Execute bulk SMS and WhatsApp campaigns for marketing or notifications, with automatic opt-out management. Actively manage online reputation by receiving and responding to Google Reviews directly within the platform, and even integrate voicemails with text transcripts into the inbox for comprehensive conversation tracking. Automation tools like appointment reminders, review request bots, and API access further enhance workflow efficiency.

Features

Shared Team Inbox: Consolidate messages from multiple channels (SMS, WhatsApp, Facebook, Instagram, Google Reviews, Web Chat, Forms) into one inbox accessible by the team.
Business Text Messaging: Two-way SMS/MMS via Twilio or Telnyx integration, supporting text, images, videos, and files.
WhatsApp Business API Integration: Manage WhatsApp Business communications and enable multi-user access.
Bulk Messaging: Send personalized SMS, MMS, and WhatsApp messages to contact lists or CSV/Excel files for marketing and updates.
Google Reviews Management: Receive Google Reviews in the inbox and send automated/manual review requests.
Web Chat / Live Chat: Add chat functionality to websites, converting inquiries to SMS, WhatsApp, or Messenger conversations.
Voicemail Integration: Receive voicemails with text transcripts directly in the inbox.
Automation Bots: Includes appointment reminders and review request bots.
Real-time Chat Translation: Auto-translate conversations in over 100 languages.
API & Integrations: Connect with existing platforms via API and webhooks.

Use Cases

Centralizing customer support across multiple messaging channels.
Managing sales leads from various sources in a single view.
Improving online reputation through proactive Google Review management.
Running SMS and WhatsApp marketing campaigns.
Automating appointment reminders to reduce no-shows.
Enhancing team collaboration on customer communication.
Providing multi-channel customer service for small and medium businesses.
Integrating messaging capabilities into existing business workflows via API.

FAQs

How is Sociocs pronounced?

It's pronounced 'Socio-C-S', though variations are accepted.
Is bulk messaging supported?

Yes, the platform supports bulk SMS, MMS, and WhatsApp messaging.
Do I need to sign a contract?

No, there are no contracts, and you can cancel anytime.
What integrations does Sociocs offer?

Sociocs integrates directly with Twilio and Telnyx for business texting and provides an API and webhooks for connecting with other platforms. Custom integrations may be available on higher-tier plans.
Can I use my existing business number for text messaging?

Yes, you can often enable text messaging on your existing business number by connecting a Twilio or Telnyx account.