What is Smile.io?
Smile.io enables ecommerce merchants to build and manage loyalty programs designed to drive repeat purchases and maximize customer lifetime value (CLV). The platform supports a wide range of loyalty initiatives, including points and rewards, VIP memberships, and referral programs. Its seamless integration with Shopify, Shopify Plus, and BigCommerce makes it an optimal choice for businesses aiming to enhance customer engagement both online and in-store through omnichannel capabilities.
Smile.io provides merchants with extensive customization options, clear progress tracking, mobile wallet support, and advanced analytics. With scalability and enterprise-grade reliability, the solution is trusted by over 100,000 brands globally, offering everything from basic plans for small stores to advanced features and reporting for large enterprises. Dedicated support, transparent pricing, and robust integrations ensure a reliable and user-friendly loyalty platform experience.
Features
- Points & Rewards Program: Earn and redeem points for discounts, products, and more.
- VIP & Membership Tiers: Motivate loyalty with tiered benefits and exclusive member pricing.
- Referral Program: Encourage word-of-mouth growth through customer referrals.
- Omnichannel Loyalty: Seamless experiences across online and physical store touchpoints.
- Mobile Wallet Passes: Apple Wallet and Google Wallet integration for loyalty tracking.
- Advanced Analytics: Access detailed reports, benchmarks, and financial metrics.
- Customizable Display: Control when and where loyalty program elements appear onsite.
- Bonus Events: Drive specific customer actions with time-limited reward events.
- Enterprise Security: SOC2 compliance and advanced security features for high-volume brands.
- Integrations: Connect with popular tools like Klaviyo, Judge.me, and Shopify POS.
Use Cases
- Launching a points-based rewards program for an ecommerce store.
- Setting up VIP or membership tiers to incentivize high-value customers.
- Running referral programs to expand customer acquisition.
- Integrating loyalty functionalities with Shopify or BigCommerce stores.
- Monitoring loyalty program performance with advanced analytics.
- Providing omnichannel rewards experiences online and in physical stores.
- Offering mobile wallet passes for easy loyalty point tracking.
- Migrating an existing loyalty program to a scalable new platform.
FAQs
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What ecommerce platforms does Smile.io support?
Smile.io is available for Shopify and BigCommerce, including Shopify Plus. -
Is there a free plan available?
Yes, Smile.io offers a free plan for businesses with fewer than 200 monthly orders; advanced features require a paid subscription. -
Can I migrate my existing loyalty program to Smile.io?
Yes, you can import customer points balances using a CSV file, and dedicated migration support is offered on higher-tier plans. -
Does Smile.io work with point of sale (POS) systems?
Smile.io supports earning and redeeming points in-store through Shopify POS on any plan. -
How does Smile.io pricing work?
Pricing is based on monthly orders and available features, starting from $49 per month; a free plan is available for small stores.
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