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What is Salesforce AI Research?
Salesforce AI Research advances the field of artificial intelligence by creating state-of-the-art solutions specifically tailored for customer relationship management (CRM) applications. The team is responsible for developing cutting-edge AI models, such as large action models (xLAM) and productivity-enhancing AI agents, that streamline business processes and seamlessly integrate intelligent automation within the Salesforce ecosystem.
With a commitment to trust, security, and responsible AI, Salesforce AI Research introduces innovations like the Einstein Trust Layer for robust data protection and ethical usage. Their research spans generative AI, natural language processing, and time series modeling, supporting organizations in harnessing AI to drive digital transformation, improve efficiency, and deliver superior customer and employee experiences.
Features
- Large Action Models: Advanced models designed to perform complex, multi-step actions in open-domain environments.
- AI Productivity Agents: Intelligent agents that assist with routine tasks and facilitate AI-to-human task transfers.
- Einstein Trust Layer: Enhanced data security with features such as dynamic grounding, zero data retention, and toxicity detection.
- Time Series Foundation Models: Models equipped with sparse mixture of experts for improved time series data analysis.
- Free Guided AI Learning: Access to foundational courses on AI, generative AI, and natural language processing.
Use Cases
- Automating customer support workflows within a CRM system.
- Enhancing employee productivity through AI-driven task assistance.
- Implementing secure, ethical, and responsible AI practices for business data.
- Developing custom AI agents using low-code or natural language tools.
- Personalizing customer experiences at scale using advanced CRM analytics.
FAQs
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What is the Einstein Trust Layer?
The Einstein Trust Layer is a security framework developed by Salesforce AI Research to enhance data protection and promote responsible AI use within the Salesforce ecosystem, featuring dynamic grounding, zero data retention, and toxicity detection. -
Can custom AI agents be built using Salesforce AI Research tools?
Yes, users can build custom AI agents rapidly using low-code and natural language tools developed by Salesforce AI Research. -
What type of AI models does Salesforce AI Research develop?
Salesforce AI Research develops large action models, time series foundation models, and a variety of AI agents designed for CRM applications and productivity enhancement.
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