What is Onro?

Onro provides comprehensive last mile delivery software designed to streamline logistics operations for various businesses. It aims to enhance delivery efficiency, improve customer satisfaction through transparency, and provide robust management tools. The platform includes a dispatcher panel for optimizing operations, a driver app for fleet tracking and order management, a customer app for real-time tracking and communication, and an admin dashboard for overall system management.

The software is highly customizable, offering white-label solutions that allow businesses to use their branding across the platform, including apps and tracking pages. Onro supports different driver working types and communication channels (SMS, Email) to keep customers informed. It caters to a wide range of industries such as e-commerce, retail, pharmacy, grocery, laundry, and more, offering solutions for on-demand delivery, pickup and delivery, courier services, and route optimization.

Features

Dispatcher Panel: Manage delivery operations, optimize routes, and monitor fleets in real-time.
Driver App: Provides drivers with order management, GPS tracking, optimized routing, and proof of delivery tools.
Customer App/Portal: Enables customers to track orders in real-time, receive ETAs, communicate with drivers, and manage payments.
Admin Dashboard: Offers comprehensive management of drivers, orders, customers, promotions, along with analytics and reporting.
White-Label Customization: Fully customize visuals, configurations, and branding across the platform.
Proof Of Delivery (POD): Capture electronic signatures or photos as delivery confirmation.
Cash On Delivery (COD) Management: Handle cash payments efficiently.
Real-Time Chat: Facilitates communication between dispatchers, drivers, and customers.
Auto Dispatching: Automatically assign orders to the most suitable drivers.
Route Optimization: Plan efficient delivery routes to save time and reduce costs.
Barcode Scanning: Streamline package identification and tracking.
Order Management: Handle the entire lifecycle of delivery orders.
Driver Management: Manage driver profiles, schedules, and performance.

Use Cases

Managing on-demand delivery startups.
Automating pickup and delivery business operations.
Streamlining same-day and next-day courier services.
Optimizing delivery management for retail and e-commerce businesses.
Improving logistics for grocery and food delivery services.
Managing medical courier operations efficiently.
Providing 3PL (Third-Party Logistics) software solutions.
Implementing route optimization for delivery fleets.
Enhancing customer experience with real-time tracking and communication.

FAQs

What is considered a "Delivery" for billing purposes?

A delivery refers to a successful drop-off action completed by a driver at a specific location. Canceled or non-completed orders are not counted towards the delivery limit.
How long does it take to set up Onro?

The Business plan setup is almost immediate, requiring only configuration. The Enterprise plan, involving white-labeling and integrations, takes a maximum of two weeks.
Can the software be customized?

Yes, Onro allows customization of settings, service types, algorithms, colors, and more.
Can I use my own domain name with Onro?

Yes, the Enterprise plan allows all web dashboards, web apps, and API addresses to be hosted on your own domain.
Is there a long-term contract required to use Onro?

No, Onro operates on a pay-as-you-go basis without long-term contracts. You can stop using the service anytime without penalties.