ModerateKit Your Gainsight Customer Community on Auto-Pilot!

What is ModerateKit?

ModerateKit is designed to automate repetitive administration and moderation workflows for online communities, particularly those using Gainsight Customer Communities, Slack, or Discord. It aims to significantly reduce the time community managers spend on routine tasks, thereby enhancing efficiency and allowing teams to scale community management effectively. The tool employs Artificial Intelligence to manage various aspects of community interaction.

Key functionalities include AI-powered topic and reply moderation, which involves triaging and reviewing posts based on specific community guidelines, internal rules, or code of conduct. ModerateKit also performs content optimization by improving layout, spelling, grammar, and offering auto-translation for non-English content. Additionally, it features detection capabilities for spam, NSFW content, and other abuses like unwanted commercial posts, ensuring a cleaner and more compliant community environment. An Auto-Reply Bot feature, leveraging provided company knowledge, can assist in answering user questions within the community.

Features

Topic and Reply Moderation: AI-driven triage and review of posts based on community guidelines, spam, NSFW, and abuse detection.
Topic and Reply Optimization: Improves content layout, spelling, grammar, and auto-translates non-English posts.
Auto-Reply Bot: Answers community questions using provided company and product knowledge (Beta).
Zapier Integration: Connects with Gainsight, Slack, Discord, Airtable, and No-Code platforms.
Custom Guideline Adherence: Moderates based on specific internal guidelines or edge cases provided by the user.

Use Cases

Automating community moderation tasks.
Scaling community management without increasing headcount.
Enforcing community guidelines and code of conduct.
Improving the quality and readability of user-generated content.
Providing automated responses to common community questions.
Reducing spam and inappropriate content in online communities.
Managing communities on Gainsight, Slack, and Discord.

FAQs

What platforms does ModerateKit integrate with?

ModerateKit currently integrates via Zapier with Gainsight Customer Communities, Slack, Discord, Airtable, and No-Code platforms (like Softr, Bubble, Webflow via Airtable). Future integrations include Facebook Groups, Zendesk, Discourse, Wordpress, Whatsapp Communities, Google Sheets, SmartSuite, Hubspot, Sharetribe, and a standalone API.
Does ModerateKit store community data?

No, ModerateKit does not retain or store any processed community data. After processing, the data is sent directly to the user's connected platform like Airtable or Gainsight CC.
What is content moderation according to ModerateKit?

Content moderation involves monitoring, reviewing, and managing user-generated content on online platforms to ensure it meets community guidelines and legal standards, including removing harmful or inappropriate material.
Why is content moderation crucial for online communities?

Effective content moderation is vital for creating a safe and respectful online space, preventing the spread of harmful content, protecting users, and maintaining the reputation of the platform or brand.