What is LumenVox?
LumenVox delivers cutting-edge speech-enabling technology that transforms customer engagement through AI-driven voice solutions. With over 20 years of experience, the platform combines automatic speech recognition, call progress analysis, voice biometrics, and neural text-to-speech capabilities into a comprehensive suite of voice technology solutions.
The platform stands out for its high accuracy, exceptional flexibility, and superior scalability, enabling businesses to build extraordinary voice experiences. Through real-time efficiency and minimal latency, LumenVox provides enterprise-grade speech recognition that can be deployed on-premises, in multi-cloud environments, or as a hybrid solution.
Features
- Automatic Speech Recognition: End-to-end Deep Neural Network architecture with multi-dialect support
- Call Progress Analysis: Differentiates between human voice and automated systems
- Voice Biometrics: Active and passive voice authentication capabilities
- Neural Text-to-Speech: Natural-sounding voice synthesis in multiple languages
- Speech Tuner: Advanced application tuning and transcription tools
- Voice Activity Detection: Differentiates speech from background noise
- Flexible Deployment: On-premises, multi-cloud, or hybrid deployment options
- Real-time Processing: Minimal latency with high accuracy results
Use Cases
- Contact center automation
- Customer authentication
- Conversational AI applications
- Transcription services
- Outbound call management
- Interactive Voice Response (IVR) systems
- Voice-enabled customer self-service
- Automated answering machine detection
FAQs
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What deployment options does LumenVox offer?
LumenVox offers flexible deployment options including on-premises, multi-cloud, or hybrid models to suit different business needs. -
What types of voice biometric authentication does LumenVox support?
LumenVox supports both active voice biometric authentication (using specific phrases) and passive voice biometric authentication (background verification during conversations). -
What languages does LumenVox support?
LumenVox supports multiple languages and dialects through its global language model, though specific language details are not provided in the content.
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