Kommo Messenger-based sales CRM

What is Kommo?

Kommo is a messenger-based sales Customer Relationship Management (CRM) platform designed to help businesses, particularly small businesses and entrepreneurs, manage customer interactions and sales processes effectively. It centralizes communications by integrating with popular messaging apps like WhatsApp and Instagram, along with traditional channels such as email and SMS, into a unified chat inbox. This allows teams to handle conversations from various sources without switching applications, ensuring a complete history of interactions is stored within each client's profile.

The platform features a visual CRM pipeline, enabling users to track clients through different stages of the sales journey. Kommo incorporates AI capabilities to enhance productivity; its AI can summarize chats, suggest replies, refine message tone, and power a Salesbot for automating responses, answering FAQs, and executing predefined workflows without requiring coding knowledge. Additional tools include task management, customizable templates, and broadcasting features (in higher tiers) to streamline operations and marketing efforts.

Features

CRM Pipeline: Manage clients visually through customizable sales stages.
Unified Chat Inbox: Consolidate conversations from WhatsApp, Instagram, SMS, Email, and other channels.
Salesbot: Automate tasks, answer FAQs, and execute workflows using AI-powered bots (no coding required).
AI-Powered Chat Management: Utilize AI for chat summarization, reply suggestions, message polishing, and 24/7 support via AI agent.
Task Management: Create and assign tasks with reminders, manually or via automation.
Customizable Templates: Send personalized messages quickly with pre-made templates.
Client Profile Management: Maintain a complete history of interactions, notes, and tasks for each client.
Multi-Channel Integration: Connect with various popular communication platforms.
Broadcasting: Send targeted messages to client segments (Advanced/Enterprise plans).
Visual Workflow Builder: Design custom automation workflows for the Salesbot (Advanced/Enterprise plans).

Use Cases

Managing customer communications across multiple messaging platforms.
Tracking leads and deals through a visual sales pipeline.
Automating customer support responses and FAQs with AI chatbots.
Improving sales team collaboration and task management.
Nurturing leads through automated messaging sequences.
Executing targeted marketing campaigns via integrated channels.
Centralizing all client information and interaction history.
Providing AI-assisted responses for sales agents.

FAQs

What happens after the 14-day free trial?

After the 14-day free trial, you need to choose and subscribe to one of the paid plans (Base, Advanced, or Enterprise) to continue using Kommo's features.
What are the main differences between the Kommo subscription plans?

The Base plan includes core CRM and unified inbox features. The Advanced plan adds automation like Salesbot and broadcasting. The Enterprise plan offers advanced features such as user activity logs and the Super Fields pack for greater customization.
Does Kommo offer a completely free plan?

Kommo provides a 14-day free trial with full access to explore its features. However, there is no permanent free plan; a paid subscription is required for continued use after the trial.
Which communication channels can be integrated with Kommo?

Kommo integrates with various channels including WhatsApp, Instagram, SMS, Email, and others, consolidating them into a single chat inbox.
Can the Salesbot handle complex tasks?

The Salesbot can execute workflows designed in the Visual Builder, automate responses, answer FAQs, and perform other predefined tasks, but complex custom logic might require advanced setup or partner assistance.