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InnossistAI
AI-Powered Chatbot for Instant Customer Assistance

What is InnossistAI?

InnossistAI provides a comprehensive customer service solution centered around an AI-powered chatbot. The platform leverages generative AI to automate client interactions, providing instant responses and 24/7 availability. It allows businesses to train the chatbot using their existing website content, PDFs, and text, ensuring accurate and brand-consistent communication.

Beyond automated responses, InnossistAI facilitates smooth transitions to human agents when needed. Features like real-time chat transfer, audio calls, and call summaries enhance the agent's ability to address complex inquiries and understand customer preferences. The chatbot can be easily integrated into any website via a code snippet.

Features

  • AI Assist: Automates client interactions using generative AI.
  • AI Knowledge: Trains the chatbot using your website content, help centers, and articles.
  • Small chat: Responds to informal communications.
  • Website scan: Scans website content for chatbot training.
  • PDF of document: Allows chatbot training from PDFs and text articles.
  • From Text: Train the chatbot with typed or pasted text.
  • Transfer to agent: Transfers chats to live agents.
  • Audio Call: Enables voice calls for complex queries.
  • Call Summary: Provides audio call summaries for improved understanding of client needs.
  • Chat Widget for website: Integrates the chatbot on any website with a code snippet.

Use Cases

  • Providing instant customer support.
  • Automating responses to frequently asked questions.
  • Handling customer inquiries 24/7.
  • Improving customer satisfaction rates.
  • Assisting human agents with complex queries.
  • Streamlining customer service workflows.
  • Gathering client information from conversations.
  • Website integration for instant customer help.

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