What is InnossistAI?
InnossistAI provides a comprehensive customer service solution centered around an AI-powered chatbot. The platform leverages generative AI to automate client interactions, providing instant responses and 24/7 availability. It allows businesses to train the chatbot using their existing website content, PDFs, and text, ensuring accurate and brand-consistent communication.
Beyond automated responses, InnossistAI facilitates smooth transitions to human agents when needed. Features like real-time chat transfer, audio calls, and call summaries enhance the agent's ability to address complex inquiries and understand customer preferences. The chatbot can be easily integrated into any website via a code snippet.
Features
- AI Assist: Automates client interactions using generative AI.
- AI Knowledge: Trains the chatbot using your website content, help centers, and articles.
- Small chat: Responds to informal communications.
- Website scan: Scans website content for chatbot training.
- PDF of document: Allows chatbot training from PDFs and text articles.
- From Text: Train the chatbot with typed or pasted text.
- Transfer to agent: Transfers chats to live agents.
- Audio Call: Enables voice calls for complex queries.
- Call Summary: Provides audio call summaries for improved understanding of client needs.
- Chat Widget for website: Integrates the chatbot on any website with a code snippet.
Use Cases
- Providing instant customer support.
- Automating responses to frequently asked questions.
- Handling customer inquiries 24/7.
- Improving customer satisfaction rates.
- Assisting human agents with complex queries.
- Streamlining customer service workflows.
- Gathering client information from conversations.
- Website integration for instant customer help.
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