Haptik Drive Business Efficiency at Scale with Generative AI

What is Haptik?

Haptik offers a comprehensive suite of Generative AI solutions aimed at enhancing business efficiency and customer engagement. It enables organizations to integrate advanced AI capabilities into their marketing, customer support, and operational workflows. The platform focuses on delivering personalized customer experiences, optimizing costs, and accelerating time-to-value through AI-driven interactions.

Key offerings include AI assistants for Q&A based on support content, AI-powered sales guidance, and agent co-pilot tools featuring chat summaries and response suggestions. Haptik also provides specialized services like Gen AI consulting to help businesses strategize, build, deploy, and monitor custom AI solutions tailored to specific industry needs, ensuring scalability and performance across channels like WhatsApp, Web, SMS, and social media messengers.

Features

Gen AI Q&A: Build AI assistants using existing support content for fast, accurate, and personalized customer query resolution.
Gen AI Sales Assistant: Provides tailored buying guidance, product recommendations, and pre-purchase support.
Agent Co-pilot: Enhances agent efficiency with AI-generated chat summaries and response suggestions.
WhatsApp CRM: Enables businesses to track, resolve queries, and scale lead generation on WhatsApp.
Conversational CRM: Manages customer interactions across multiple communication channels.
Conversation Studio: A low-code builder for creating and managing conversational AI experiences.
Intelligent Analytics: Offers insights into user behavior and conversation performance.
Multi-Channel Deployment: Supports integration across WhatsApp, RCS, Instagram Direct, Facebook Messenger, SMS, and Web.
Gen AI Consulting Services: Provides strategic guidance, custom AI model development, deployment support, and monitoring.