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Fonada
No-Code Smart CPaaS Platform With High Connectivity

Fonada
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Home: https://www.fonada.com

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What is Fonada?

Fonada delivers end-to-end cloud telephony services designed to help businesses enhance their customer engagement and communication capabilities. The platform combines voice solutions, AI-enabled tools, and omnichannel integration options to create a comprehensive communication ecosystem.

Through its cloud-based infrastructure, the platform offers various services including IVR systems, cloud contact center solutions, voice broadcasting, and AI-powered chatbots. The solution enables businesses to integrate with CRM systems, SMS, WhatsApp, and other enterprise systems through APIs, allowing for seamless promotional and transactional messaging.

Features

  • Cloud Contact Center: Scalable customer service infrastructure
  • AI-Powered Bots: Conversational voicebots and chatbots for automated support
  • Speech Analytics: Call analysis for business intelligence and customer sentiment
  • Omnichannel Integration: Seamless connection with CRM, SMS, and WhatsApp
  • Multi-Level IVR: Advanced interactive voice response system
  • Text-to-Speech: Personalized automated voice messages

Use Cases

  • Customer support automation
  • Lead generation campaigns
  • Promotional message broadcasting
  • Business communication management
  • Customer feedback collection
  • Automated transaction notifications
  • Sales team support
  • Customer engagement tracking

FAQs

  • What communication channels does Fonada support?
    Fonada supports multiple communication channels including voice, SMS, WhatsApp, RCS messaging, and AI-powered chatbots.
  • Does Fonada provide 24/7 customer support?
    Yes, Fonada provides 24/7 customer support to assist businesses with their communication needs.
  • Can Fonada integrate with existing CRM systems?
    Yes, Fonada offers seamless integration with CRM systems and other enterprise platforms through their API solutions.

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Fonada Uptime Monitor

Average Uptime

99.44%

Average Response Time

1638.37 ms

Last 30 Days

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