What is Fluents?
Fluents is an AI calling platform designed to scale business communications through automated voice agents. The platform handles both inbound and outbound calls, functioning as a modern call center solution that reduces wait times and operational costs while increasing conversion rates. It offers no-code tools for quick deployment alongside full API control for custom integrations.
The system features GPU-accelerated infrastructure with multi-zone failover, ensuring 99.9% uptime and enterprise-grade performance. Fluents provides compliance with regulations like TCPA, HIPAA, GDPR, and CCPA, along with features such as STIR/SHAKEN verification and audit logging. The platform integrates with over 1,500 tools and CRMs, supporting custom workflows and real-time analytics.
Features
- Programmable Voice API: Full control over calls, webhooks, events, and automation workflows
- Dialer Pro: High-volume outbound calling with compliance features and detailed analytics
- Front Desk: 24/7 AI receptionist that answers, routes calls, and schedules appointments
- Sales Assistant: Conversational AI agent that pitches products, qualifies leads, and books meetings
- Web Agent: Voice interface for websites that enables real-time conversations, search, and purchasing
- Enterprise Infrastructure: GPU-accelerated audio processing, multi-zone failover, and 99.9% uptime SLA
- Compliance Features: TCPA, HIPAA, GDPR, CCPA compliance with STIR/SHAKEN and audit logging
- Integration Ecosystem: Connects with 1,500+ tools including Salesforce, HubSpot, and custom APIs
Use Cases
- Automating customer support calls to reduce wait times and operational costs
- Running outbound sales campaigns with AI agents that qualify leads and book meetings
- Providing 24/7 receptionist services for businesses without human staff coverage
- Adding voice interaction capabilities to websites for real-time customer engagement
- Processing insurance claims, quotes, and renewals through specialized voice AI
- Handling high-volume call centers with enterprise-grade reliability and scaling
- Integrating voice automation with existing CRM and business software systems
- Creating compliant calling solutions for regulated industries like healthcare and finance
FAQs
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What types of businesses benefit most from using Fluents?
Fluents serves businesses ranging from fast-moving startups to global enterprises across healthcare, finance, law, SaaS, and insurance industries that need to automate phone communications, scale customer interactions, or integrate voice AI with their existing systems. -
How does Fluents ensure call quality and natural-sounding conversations?
Fluents uses GPU-accelerated audio processing, real-time noise handling, human-grade latency optimization, and premium voice models to deliver natural-sounding conversations that maintain quality even at high call volumes. -
Can I use my own AI models with Fluents?
Yes, Fluents offers model freedom allowing users to bring their own LLM, speech-to-text, or text-to-speech models, or choose from premium providers, with the ability to switch models per workflow, language, or budget requirements. -
What support options are available with Fluents?
Fluents provides guided onboarding via Slack, email, and Zoom channels, with implementation support including prompt tuning and QA reviews. For enterprise customers, dedicated technical account managers, weekly reviews, and proactive tuning are available. -
How does Fluents handle international calling and different time zones?
Fluents supports multi-regional deployment across US, EU/UK, and APAC zones with local number provisioning, timezone-aware scheduling, and multilingual voice agents for global business operations.
