What is enum?

Enum is a service designed to automate customer support through an intelligent chatbot integrated with the Crisp platform. It allows businesses to create a knowledgeable AI assistant by loading their own data, such as plain text documents, PDF files, or by scraping website content. This enables the chatbot to provide accurate and relevant answers to user queries based directly on the provided information, effectively serving as a support agent, especially during off-hours or peak times.

The platform facilitates a no-code setup, allowing users to easily connect the chatbot to their Crisp interface and customize its appearance, name, and personality through custom prompts. Enum utilizes advanced AI models from OpenAI and Anthropic, ensuring conversational context is maintained and responses are human-like. It supports interactions in 107 languages and can process image and audio inputs, significantly enhancing the user experience. Further automation features include custom response buttons, scheduled operation, and integration capabilities with various third-party services via Instruments®.

Features

Data Loading Options: Upload plain text, PDF files, or scrape website content.
Crisp Integration: Seamlessly connects as a chatbot plugin for Crisp.
AI Model Variety: Access to models from OpenAI (GPT-3.5 Turbo, GPT-4o-mini, GPT-4o) and Anthropic (Claude 3 Haiku, Opus, Sonnet).
Multilingual Support: Capable of responding accurately in 107 different languages.
Conversational Context: Maintains memory of the ongoing conversation for natural interactions.
Chatbot Customization: Allows custom icons, names, prompts, and personality settings.
White-Labeling: Chatbot appearance is white-labeled across all available plans.
Multimedia Input Recognition: Processes and responds to image and audio messages from users.
No-Code Setup: Easy implementation without requiring programming knowledge.
Instruments® Integration: Connects to third-party APIs, fetches external data, or triggers actions.
Flexible Scheduling: Configure the chatbot to run based on complex schedules.

Use Cases

Automating after-hours customer support via Crisp chat.
Providing instant answers to FAQs based on website content or documents.
Reducing support agent workload during busy periods.
Offering 24/7 customer assistance on websites.
Delivering customer support in multiple languages.
Handling initial customer queries across integrated platforms (Email, WhatsApp, etc.).
Assisting users who submit queries via voice messages or images.

FAQs

Does Enum use ChatGPT?

Enum utilizes AI models like those from OpenAI (which developed ChatGPT) and Anthropic. It first identifies relevant text sections from your data and then uses the AI model to generate a precise, human-like response based on that context.
How is my data stored?

Textual information is extracted from your data and stored in a vector database, enabling quick searches for relevant information to answer user queries.
Can I ask Enum about my data without a chatbox plugin?

Yes, Enum provides a user interface similar to ChatGPT where you can directly ask questions about your uploaded data without needing the Crisp chatbox plugin.