What is eCasework?
eCasework is a web-based case management and CRM solution tailored for councillors, MPs, unions, and similar organizations. It combines essential tools such as a notebook, address book, email inbox, diary, and filing system into a single platform, streamlining the process of collecting, tracking, and resolving cases efficiently. With secure cloud hosting, users can access their casework from any device and location, ensuring flexibility and productivity.
The software emphasizes the importance of security with ISO 27001:2017 certification, G-Cloud approval, and features such as data encryption, two-factor authentication, and real-time database backups. eCasework's easy-to-use interface eliminates the need for multiple apps, providing reminders, centralized communication, file storage, and a powerful search function—all essential for effective case or constituent management.
Features
- Integrated Toolkit: Combines notebook, address book, email, diary, and filing into one platform
- Cloud-Based Access: Manage cases securely from any device, anywhere
- Powerful Search: Quickly locate cases, communications, and files
- Timely Reminders: Automated prompts to follow up on cases
- Robust Security: ISO 27001:2017 certified, G-Cloud certified, data encryption, two-factor authentication
- Centralized Communication: Consolidate all contacts and correspondence
- Unlimited Case Management: Handle unlimited cases, contacts, and caseworkers
- Real-Time Sync: Automatic updates across all devices
Use Cases
- Managing constituent cases for councillors, MPs, and union representatives
- Coordinating communication and tasks across a public sector team
- Tracking and resolving citizen or employee issues efficiently
- Centralizing case history and documentation for quick retrieval
- Scheduling reminders and managing deadlines for follow-ups
FAQs
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What devices can I use to access eCasework?
You can access eCasework from any computer, tablet, or smartphone since it is a cloud-based platform. -
Is there a free trial available?
Yes, eCasework offers a 30-day free trial with no credit card required. -
How is data protected on eCasework?
Data is encrypted in transit and at rest, with two-factor authentication and rigorous access monitoring in place.
Related Queries
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eCasework Uptime Monitor
Average Uptime
100%
Average Response Time
390 ms
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