What is Deepdesk?
Deepdesk AIx empowers customer support agents with the knowledge they need, precisely when they need it. This AI-driven tool seamlessly integrates with existing CRM systems, enhancing agent efficiency and customer satisfaction.
By analyzing customer interactions and offering real-time suggestions, Deepdesk reduces the burden of repetitive tasks and improves resolution times. The platform supports multiple communication channels, including chat, email, and voice, ensuring consistent support quality regardless of how customers choose to interact.
Features
- Autocomplete: Provides real-time suggestions to complete agent responses.
- Next Best Message: Offers options for the most appropriate next step in a conversation.
- Agent Personalization: Tailors suggestions based on individual agent style and performance.
- Live Translation: Enables real-time translation for multilingual support.
- Reply Generation (Generative AI): Automatically generates responses to customer inquiries.
- Recommendation Studio: AI powered recommendations.
- Pinned Messages: Ability to pin messages for easy access.
- Assisted Intake: Streamline the gathering of information.
- Enterprise Reporting: Advanced reporting with Insights API
Use Cases
- Improving customer satisfaction scores.
- Reducing customer waiting times.
- Increasing agent retention rates.
- Onboarding new customer support agents faster.
- Enhancing agent efficiency and reducing repetitive tasks.
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