What is Corpus?
Corpus is a smart chatbot designed to enhance customer service and improve business outcomes. It integrates with various data sources, including websites, documents, and databases, to provide accurate and relevant answers to customer inquiries.
By leveraging your existing knowledge base, Corpus ensures consistent messaging and reduces the risk of inaccurate responses. The platform offers robust customization options, allowing businesses to tailor the chatbot's appearance, personality, and functionality to align with their brand and specific needs.
Features
- Accurate Answers: Delivers responses sourced directly from your knowledge base.
- Single Source of Truth: Provides references to source materials for customer verification.
- Customizable Widget: Modify the bot's colors, avatar, name, suggestions, and welcome messages.
- Insights Analytics: Gain insights into customer interactions and chatbot performance.
- Chat History Access: Review all user interactions with your chatbots.
- Multiple Data Sources: Connects to Intercom, ZenDesk, HubSpot, Notion, GitHub, Google Drive, and more.
- Automatic Retraining: API endpoint for automatic updates when content changes.
Use Cases
- Product Documentation
- Customer Support
- Help Center
- Sales and Marketing
- Education and Training
- Company Wiki
FAQs
-
Do you offer a free plan?
Yes, to some extent. Upon signing up, you’ll have one chatbot and 1,000 tokens to experiment with. This is usually enough to get a feel of the platform and see if it suits your needs. -
What are Tokens?
Tokens are the fundamental units AI models use to calculate text length, consisting of groups of characters, including punctuation and emojis. As a general rule of thumb, one token is roughly equal to 3.3 characters of English text. -
How long does it take to train the chatbot?
Training time varies based on the number of pages used, but it typically takes just a few minutes. -
Do unused token credits roll over to subsequent months?
No. Token credits do not roll over. Furthermore, if you cancel your subscription, unused token credits will expire at the end of the last paid cycle, based on your plan’s date of purchase. -
Can I use Corpus to help my users with programming questions?
Yes. Corpus understands and can provide code examples (if your content has any) in Python, JavaScript, C/C++, C#, Java, Ruby, PHP, Go, Swift, TypeScript, SQL, and even Shell.
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