What is Corefactors?
Corefactors provides a comprehensive RevOps CRM platform that integrates various business functions into a single system. It aims to streamline operations across sales, marketing, customer support, and customer success, fostering better team collaboration and eliminating data silos to prevent revenue leakage. The platform helps manage the complete customer journey from lead acquisition to retention.
Key capabilities include robust lead management with customization options, task management, and communication tools like SMS, email, calling, and WhatsApp integration. Corefactors also offers marketing automation features such as personalized campaigns, drip sequences, and landing page editing. For customer support, it features ticket management with prioritization, categorization, SLA management, and smart routing. The platform is designed for businesses of varying sizes, from startups to large enterprises, offering scalable solutions.
Features
- RevOps CRM Platform: Integrates Sales Box, Marketing Box, Support Box, and Success Box for a unified customer view.
- Lead Management: Includes contact storage, custom fields, custom lead stages, auto assignment, and lead scoring.
- Marketing Automation: Features list management, personalized SMS/Email campaigns, drag-and-drop email builder, drip sequences, and landing page editor.
- Customer Support Ticketing: Offers ticket creation, assignment, prioritization, categorization, status tracking, SLA management, and smart routing.
- Multi-Channel Communication: Supports SMS, Email, Calling, and WhatsApp integration for follow-ups.
- Telephony Integration: Provides Toll-Free Numbers, Virtual Numbers, IVR, Unlimited Outbound Calling, WebRTC/VOIP, and call logs/recordings.
- Journey Automation: Allows creation of automated workflows and customer journeys.
- Mobile App: Enables access to lead/customer details, communication, and geo-tracking on the go.
- Reporting and Analytics: Delivers insights through various dashboards and reports (campaign, call, ticket, productivity).
Use Cases
- Centralizing sales, marketing, and support operations.
- Automating lead nurturing and follow-up processes.
- Managing customer support tickets efficiently.
- Executing personalized marketing campaigns across multiple channels.
- Tracking team productivity and sales performance.
- Improving customer lifecycle management for revenue growth.
- Integrating telephony services directly into CRM workflows.
FAQs
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How do I know which plan is right for my business?
Each plan is designed based on the size of your business and its operational needs. Seed is for early-stage startups, Sapling for startups, Tree for small enterprises, and Orchard for mid/large enterprises. Contact the sales team for guidance if unsure. -
Can I upgrade or downgrade my plan later?
Yes, plans can be upgraded or downgraded as business needs change. -
Are there any hidden fees or charges?
No hidden fees for standard features. RevOps-enabling features, unlimited calling, and custom development may incur extra costs. -
Do you offer a free trial or demo?
Yes, a free demo is offered. A trial is also available via a separate link. -
Is training included in the pricing?
Basic onboarding and training are included. Advanced training can be arranged upon request.
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