What is Comments Analytics?
Comments Analytics is an AI-powered platform designed to extract valuable insights from customer comments across various platforms, including videos, social media posts, and product reviews. The service employs advanced Natural Language Processing (NLP) and machine learning techniques to analyze text data.
By leveraging tools such as sentiment analysis, keyword extraction, and category extraction, businesses gain a deeper understanding of customer feedback. This information can be used to improve marketing strategies, product development, and overall customer experience.
Features
- Sentiment Analysis: Understand the emotional tone of comments to gauge customer satisfaction.
- Keyword Extraction: Identify the most frequently discussed topics and terms within comments.
- Named Entity Recognition: Locate and classify named entities mentioned in unstructured text.
- Category Extraction: Automatically categorize comments into predefined topics.
- Predict Customers' Needs: Anticipate future customer needs based on comment analysis.
Use Cases
- Monitoring brand sentiment on social media
- Analyzing customer feedback on product reviews
- Improving customer service strategies
- Identifying key areas for product development
- Gaining insights for targeted marketing campaigns
- Reputation management
FAQs
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What are the payment terms?
Currently, all plans are lifetime credits with no expiration limit. This feature helps our customers to use our services with no concern about expiration time. You can purchase your desired plan according to your need and use it every time you want. Contact us for any specific payment questions. -
Is there any overage charge for comments extraction from websites?
No! Comments Analytics' plans all include comments extraction. As long as you're bringing your own data, there will never be any overage charges or additional fees. You can use our Chrome Extension to extract your .JSON data and import it in our dashboard. -
Is there any additional fee for setup and support models?
No! Comments Analytics' plans all include setup and implementation with our pre-trained text analytics models. and support of these services with your input text data has not any cost. Contact us with further requests. -
Do our services cover specific language comments?
While our models are trained on as many diverse sources as possible, it's possible that we might need to fine-tune a model to your use case. So, please contact us for custom plans. -
Can I get a custom plan that is tailored to my specific needs and query count, even if it is not mentioned in your pricing plans?
Absolutely! We understand that every business has unique needs, and we are happy to work with you to create a custom plan that fits your specific requirements. To get started, simply contact us and let them know what you need. We will work with you to create a plan that meets your requirements and fits within your budget. Please note that custom plans may have different pricing and features than our standard plans, but we will work with you to ensure that you get the best value for your investment.
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Comments Analytics Uptime Monitor
Average Uptime
37.66%
Average Response Time
123.1 ms
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