Better Stack Radically better observability stack

What is Better Stack?

Better Stack offers an integrated observability platform designed to streamline monitoring, incident management, and log analysis for engineering teams. It combines several essential tools into a unified interface, aiming to improve system reliability and accelerate software delivery cycles. The platform provides functionalities for tracking website and service availability, managing on-call schedules, and responding effectively to system incidents.

The service includes features such as detailed uptime checks with error diagnostics, AI-powered incident silencing to reduce alert noise, and centralized log management with flexible querying capabilities. It also facilitates infrastructure monitoring using open standards like OpenTelemetry and allows businesses to communicate system status transparently through customizable status pages. This suite of tools helps teams gain visibility into their stack, debug issues efficiently, and resolve incidents promptly.

Features

Uptime Monitoring: Provides detailed checks including screenshots for errors, traceroute/MTR for timeouts, and Playwright-based transaction monitoring.
Incident Management: Features Slack-based workflows, AI-powered incident silencing, smart incident merging, and automated AI post-mortems.
Log Management: Allows storing logs in your own S3 bucket, offers unified storage without hot/cold tiers, and supports scalable searching and visualization.
Infrastructure Monitoring: Includes anomaly detection alerts, built-in collaboration tools, querying via Drag & drop, SQL, or PromQL, and is OpenTelemetry & Prometheus-native.
Status Page: Offers branded pages on custom sub-domains, customer subscriptions for updates, multi-language support, and embedding of custom charts.
On-Call Scheduling & Alerting: Includes unlimited global phone call alerts, SMS, push notifications, scheduling, escalations, and call routing.
AI Capabilities: Utilizes AI for incident silencing, post-mortem analysis, and anomaly detection.

Use Cases

Monitoring website, API, and service availability.
Managing on-call rotations and incident response workflows.
Centralizing, searching, and analyzing application and infrastructure logs.
Observing system performance and detecting anomalies in real-time.
Communicating system status, incidents, and maintenance to customers.
Reducing alert fatigue through intelligent incident silencing.
Automating the generation of incident post-mortems for learning.
Tracking key incident metrics like MTTA and MTTR.

FAQs

Is Better Stack SOC 2 compliant?

Yes, Better Stack is SOC2 Type 2 compliant. Contact them for more details or to access the latest report.
Is Better Stack GDPR compliant?

Yes. Their Data Processing Agreement provides more information. By default, all data is stored in EU regions in GDPR-compliant DIN ISO/IEC 27001-certified data centers.
Does Better Stack encrypt data?

Relevant data is encrypted at rest (AES-256) and in transit (HTTPS/TLS).
Does Better Stack back up the data?

Yes. Automated backups are run regularly and data is stored redundantly where appropriate to prevent data loss.
Does Better Stack offer custom data locations?

Yes. Custom data locations are offered for enterprise accounts. Contact them to discuss a preferred data location.