ReddRadar
What is ayona?
ayona is an AI-powered customer feedback analytics platform that helps businesses collect, understand, and act on customer feedback from diverse unstructured sources such as app store reviews, emails, and surveys. The platform uses advanced generative AI to identify customer pain points, trends, and improvement opportunities in real time, delivering actionable insights directly to the relevant teams.
With features like natural language search, automated issue classification, and sentiment analysis, ayona enables teams to handle high volumes of feedback efficiently. It also offers automated responses, security controls including PII removal and data encryption, and options for data residency in Switzerland or the EU. The platform is designed to prevent misinvestments, optimize resources, and reduce customer churn, making it suitable for companies of all sizes.
Features
- Real-Time AI Analysis: Continuously analyzes unstructured feedback using advanced generative AI to identify pain points and trends.
- Natural Language Search: Use natural language to query and segment customer data for detailed insights.
- Automated Issue Classification: Automatically classifies and sorts feedback into topics and issues, with real-time alerts.
- AI-Powered Responses: Automatically generate and send responses to customer feedback using channel-specific strategies.
- PII Removal & Data Anonymization: Strips personal identifiers and allows custom data masking to ensure privacy.
- Security & Compliance: End-to-end encryption, data storage in Switzerland/EU, and compliance with EU AI Act.
Use Cases
- Analyze customer reviews from app stores to improve product features.
- Monitor customer emails for recurring support issues and automate replies.
- Identify trends in feedback from multiple sources to guide product roadmap.
- Segment customer feedback by demographics or behavior for targeted improvements.
- Reduce customer churn by proactively addressing pain points.
- Generate automatic solution proposals for common customer problems.
FAQs
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How does the trial work?
You can create an account without a credit card and import feedback during the one-month trial period. The trial provides feedback processing credits as per your chosen plan. After the trial, you can upgrade to a plan via the settings menu. If you don't upgrade, your data will be deleted 30 days after trial expiration. -
What exactly is meant by processing feedback?
Importing feedback includes PII masking, custom masking (if enabled), and storing feedback. Processing involves analyzing feedback through sentiment and type detection, identifying tags, breaking it into standalone statements, and generating recommendations and insights. -
How do you handle PII?
We follow a data minimization approach, not accepting usernames or user IDs. Feedback content may contain personal information, which is removed in the initial step before storing in our database. For processing feedback that previously contained PII, a professional plan is required. -
Where does AI processing take place?
We use various AI models distributed globally, all connected via secure channels. Some models are hosted within Europe in a virtual private cloud. Depending on your plan and data sensitivity settings, different processing locations may apply. PII masking always occurs in Europe. -
What payment methods do you accept?
We accept payments via Stripe, providing access to a portal to view purchase history and manage payments. For custom enterprise plans, alternative payment methods can be arranged.
