Name: atlas.so
Brand: atlas.so
Price: 39.00 USD
Availability: InStock

atlas.so The White-Glove Support Tool

What is atlas.so?

Atlas provides a comprehensive customer support solution tailored specifically for startups aiming to deliver exceptional service. It integrates various support functionalities into a single platform, focusing on converting customers into advocates through efficient and personalized interactions. The tool emphasizes a streamlined workflow, enabling support teams to manage inquiries effectively across multiple channels.

Leveraging Artificial Intelligence, Atlas automates key support tasks to improve response times and accuracy. AI capabilities include an intelligent chatbot that provides instant answers based on company data, dynamically updated help articles generated from customer questions, and automatic prioritization and tagging of support tickets. It also features auto-translation for global communication and tools like session recording and a detailed customer timeline to give agents full context for faster problem resolution.

Features

AI Chatbot: Delivers instant, smart responses based on company data.
Auto-Updated Articles: AI generates and updates help articles based on customer queries.
Auto-Prioritization & Tagging: Automatically identifies important issues and labels tickets.
Auto-Translation: Provides universal language translation for support interactions.
Customer Timeline: Displays a customer's entire journey chronologically.
Omnichannel Support: Manages communication across Slack, WhatsApp, chat, SMS, email, Discord, and forms.
Session Recording: Records user sessions to understand customer issues visually.
Help Center: Enables creation and management of support documentation.
Integrations: Connects with popular tools like Slack, Linear, Jira, Hubspot, Salesforce, and more.
Collaboration Tools: Facilitates team coordination on support tickets.

Use Cases

Providing AI-enhanced customer support for startups.
Managing customer inquiries through a unified ticketing system.
Offering multi-channel customer service (chat, email, social, etc.).
Automating customer responses with an AI-powered chatbot.
Building and maintaining a comprehensive help center.
Analyzing customer behavior and issues through session recordings.
Streamlining support team collaboration and workflows.
Integrating customer support with existing tools like Slack and CRMs.

FAQs

What communication channels does Atlas support?

Atlas supports multiple channels including Slack, WhatsApp, in-app chat, SMS, email, Discord, and Forms.
Does Atlas offer session recording features?

Yes, Atlas includes session recording capabilities to help support teams understand customer interactions and issues by viewing their journey visually.
Can Atlas integrate with other business tools?

Yes, Atlas offers integrations with various tools such as Slack, Linear, Jira, Hubspot, Close, Sentry, Segment, Salesforce, and internal dashboards.
How does Atlas utilize Artificial Intelligence?

Atlas uses AI for features like an intelligent chatbot, automatically generated and updated help articles, auto-prioritization and tagging of tickets, suggested responses, and auto-translation.
Is there an API available for Atlas?

Yes, Atlas provides API access (starting from the Standard plan) and documentation for developers to customize and integrate the platform.