What is Acute?
Acute is a customer feedback platform designed to help businesses collect user feedback directly through an embeddable widget on their website. The platform enables companies to gather meaningful insights and prioritize the most impactful feature requests based on customer input.
The tool integrates with various workflow applications and provides features such as status updates, roadmaps, and user segmentation. By keeping customers informed about product developments, Acute helps increase engagement, reduce churn, and build customer loyalty through transparent communication.
Features
- Embeddable Widget: Collect feedback directly from users inside your website
- Feature Prioritization: Analyze and prioritize the most impactful feature requests
- Customer Engagement Tools: Keep customers informed with status updates and roadmaps
- Workflow Integration: Sync data with tools like Slack, Intercom, Trello, and Jira
- User Segmentation: Filter feedback by customer type and other criteria
Use Cases
- Collecting and organizing customer feedback from multiple channels
- Prioritizing product features based on user demand and impact
- Reducing customer churn by addressing feedback and keeping users informed
- Increasing user engagement through transparent product development updates
- Streamlining product roadmap planning with data-driven insights
