Teneo.AI
vs
AgentVoice
Teneo.AI
Teneo.AI is an advanced Agentic AI platform built to revolutionize contact center operations. It empowers businesses to automate customer service interactions, improve efficiency, and enhance the overall customer experience.
The platform provides robust capabilities for voice automation, seamless integration with existing systems, and enterprise-grade security. Teneo.AI is designed to deliver measurable results, including substantial cost reductions and improved customer satisfaction.
AgentVoice
AgentVoice introduces an AI-driven voice agent platform designed to manage both incoming and outgoing phone calls, streamlining customer communication. It automates repetitive tasks such as qualifying leads, scheduling appointments, and delivering customer support, thereby conserving valuable time and resources for businesses. The platform emphasizes ease of use with a no-code design, allowing for straightforward integration with existing technological infrastructures including CRMs and call systems.
Featuring capabilities like customizable AI agents, adherence to predefined scripts, and multi-language support (including English, Spanish, German, Portuguese, and French), AgentVoice aims to provide natural and effective interactions. It integrates with over 200 platforms through direct API access, webhooks, or low-code tools like Zapier and Make. Additionally, the platform offers features like call recording, transcription, sentiment analysis, and automated post-call actions to enhance operational efficiency and customer experience.
Teneo.AI
Pricing
AgentVoice
Pricing
Teneo.AI
Features
- Omnichannel Consistency: Manage voice, chat, apps and email interactions seamlessly from one platform.
- Seamless Development Lifecycle: Streamline every step of your conversational AI journey—build, test, deploy, analyze, and optimize—all within Teneo’s unified platform.
- Voice AI That Scales: Handle millions of voice interactions monthly with enterprise-grade precision.
- Enterprise Security: Built-in governance, monitoring, and compliance ensure trust.
- Effortless Integration: Works with CRMs, ERPs, and legacy systems without disrupting operations.
- Actionable Insights: Advanced analytics optimize customer interactions and drive continuous improvement.
AgentVoice
Features
- AI Voice Agents: Handles inbound and outbound calls automatically.
- No-Code Platform: Enables easy setup, training, and deployment of agents.
- Seamless Integration: Connects with over 200 platforms including CRMs, call systems, Zapier, Make, n8n, via API and webhooks.
- Agent Customization: Configure AI voice, LLM providers, objectives, goals, and upload knowledge sources (PDFs, audio, websites, documents).
- Script Management: Utilize existing calling scripts or let the platform generate one based on guidelines.
- Call Monitoring: Provides full visibility through a dashboard for calls made or answered by the agent.
- Multilingual Support: Delivers interactions in multiple languages including English, Spanish, German, Portuguese, and French.
- Call Recording & Transcription: Offers access to call recordings and transcripts.
- Sentiment Analysis: Gauges customer emotions during calls to adjust responses and improve service quality.
- Post-Call Automation: Automates follow-up actions like sending emails or confirming bookings.
- Enterprise Capabilities: Includes custom AI model training, voice cloning, and support for high call volumes.
Teneo.AI
Use cases
- Automate repetitive inquiries to free up human agents.
- Manage millions of monthly interactions using Voice AI.
- Replace Tier 1 agents entirely with enterprise-grade AI.
- Improve first-contact resolution rates across all channels.
- Enhance customer satisfaction by reducing the waiting time.
AgentVoice
Use cases
- Automating lead qualification calls.
- Scheduling appointments automatically.
- Providing 24/7 automated customer support.
- Acting as a virtual receptionist to manage incoming calls.
- Handling repetitive outbound and inbound call tasks.
- Automating post-call workflows like follow-up emails.
- Transcribing meetings and summarizing discussions for real-time collaboration.
Teneo.AI
Uptime Monitor
Average Uptime
99.67%
Average Response Time
198.59 ms
Last 30 Days
AgentVoice
Uptime Monitor
Average Uptime
98.48%
Average Response Time
272.67 ms
Last 30 Days
Teneo.AI
AgentVoice
