CXAssist vs EmailTriager Detailed comparison features, price

CXAssist

CXAssist revolutionizes email management by leveraging advanced AI technology to provide automated, personalized responses based on your organization's content and brand voice. The platform analyzes your website, previous emails, and uploaded documents to create contextually accurate replies that maintain consistency with your communication style.

The system offers flexible customization options with three distinct personas (Generalist, Sales, and Support), supports over 50 languages, and includes intelligent workflow rules for seamless email handling. Organizations can maintain control through customizable settings, keyword-based filtering, and human override options for sensitive communications.

EmailTriager

EmailTriager is an AI-powered email assistant designed to streamline your email management. It integrates directly with Gmail and works in the background to organize incoming emails and draft replies.

The tool leverages its "True Voice" technology, learning from your past emails to generate responses that accurately reflect your writing style and tone. EmailTriager prioritizes security and privacy, holding a CASA Tier 2 accreditation, emails are never used to train a general AI model and you will always have access to the private AI model.

CXAssist

Pricing

Freemium

From 34$

EmailTriager

Pricing

Usage Based

CXAssist

Features

AI Training: Custom knowledge base creation from website content and previous emails
Multiple Personas: Choice between Generalist, Sales, and Support personas
Multilingual Support: Capability to understand and reply in over 50 languages
Custom Rules Engine: Flexible workflow management with keyword-based filtering
Draft Mode: Option to review AI-generated responses before sending
Integration Support: Compatible with Google, Microsoft, and IMAP email accounts
Human Override: Automatic escalation of complex queries to human representatives
Analytics Dashboard: Detailed monitoring of email activity and responses

EmailTriager

Features

True Voice: Drafts email replies in your unique writing style.
Gmail Integration: Plugs directly into Gmail without needing a Chrome extension.
Automated Drafts: Generates ready-to-send email replies in the background.
Privacy Focused: CASA Tier 2 accredited. Emails are not used for general AI model training.
Background Operation: Works seamlessly without disrupting your workflow.

CXAssist

Use cases

Automated sales inquiry responses
Customer support ticket management
Freelancer client communication
Marketing agency client updates
Service business client reactivation
E-commerce customer support
Routine email management
Multi-language customer communication

EmailTriager

Use cases

Managing high volumes of email.
Automating responses to frequently asked questions.
Reducing time spent on email correspondence.
Maintaining a consistent tone and voice in email replies.
Improving email productivity.

CXAssist

FAQs

What are pre-set personas and how do they work?

There are 3 pre-set personas: Generalist, Support, and Sales. The Generalist maintains a neutral disposition, the Support persona focuses on customer needs with empathy, and the Sales persona leverages sales best practices to drive action.

Is CXassist capable of understanding and replying in different languages?

CXassist can understand and reply in over 50 languages.

How do I train CXassist with my own training material?

You can upload documents in PDF, Doc, TXT and CSV formats, train the AI using your website URL and sent emails, or integrate storage apps for seamless experience.

EmailTriager

FAQs

What is an Accepted Draft?

An Accepted Draft is a draft that EmailTriager creates for you that you send with less than 20% of the words changed. You only pay for Accepted Drafts.

Does EmailTriager send emails on my behalf?

No. EmailTriager will never send emails on your behalf. It only drafts responses for you to review and send.

How does EmailTriager train on my emails?

To train on your emails, EmailTriager reads your past emails once and creates a Knowledge Base that contains everything it needs to draft responses to new emails.

If EmailTriager doesn't work for me how do I remove it?

You can remove EmailTriager at any time. Your Gmail account will go back to normal and no more drafts will be created for you.

What should I see when EmailTriager is live?

Once EmailTriager is live, you should start to see drafts for any new email that needs a response. These drafts will show up directly in Gmail and take a little over a minute to appear.

CXAssist

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EmailTriager

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CXAssist vs EmailTriager

Pricing

Pricing

Features

Features

Use cases

Use cases

FAQs

FAQs

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