CoSupport AI vs FirstSupport AI Detailed comparison features, price

CoSupport AI

CoSupport AI is a comprehensive autonomous AI solution designed for enterprise-level customer support operations. The platform leverages patented message generation architecture to handle large volumes of daily customer interactions with up to 90% resolution rate and 99% response accuracy.

The system features custom AI models, multilingual support across 40+ languages, and seamless integration with major business tools like Zendesk, Slack, and Freshdesk. With enterprise-grade security, dedicated servers, and GDPR compliance, CoSupport AI ensures data protection while delivering non-hallucinating AI responses for accurate customer service.

FirstSupport AI

FirstSupport AI streamlines customer support operations by automating critical workflows such as quality assurance (QA) and performance reviews for support chats. This platform enables businesses to efficiently create scorecards for their agents, track performance metrics consistently, and uphold compliance standards within their customer interactions.

Beyond QA, the tool facilitates real-time analysis of customer support tickets, offering valuable insights. It integrates with popular CX platforms like Zendesk and can connect to various customer channels including website chat widgets, email, and WhatsApp. This automation aims to significantly reduce the cost per ticket while maintaining high levels of customer satisfaction through improved operational efficiency.

Pricing

CoSupport AI Pricing

Contact for Pricing

CoSupport AI offers Contact for Pricing pricing .

FirstSupport AI Pricing

Free Trial

From $60

FirstSupport AI offers Free Trial pricing with plans starting from $60 per month .

Features

CoSupport AI

Custom AI Models: Tailored AI tone and behavior for business-specific needs
Non-Hallucinating AI: Guaranteed factual accuracy in responses
Multilingual Support: Handles 40+ languages across channels
Enterprise Security: Data encryption and dedicated servers
Integration Capability: Seamless connection with major business tools
Unlimited User Access: No restrictions on team member access
Patented Technology: USPTO recognized message generation architecture
Response Accuracy: Up to 99% accurate automated responses

FirstSupport AI

Automated QA & Performance Reviews: Automatically evaluates customer support chat interactions for quality and agent performance.
Agent Scorecards: Build customized scorecards to measure agent performance.
Compliance Monitoring: Ensures adherence to compliance standards in customer interactions.
Real-time Ticket Analysis: Analyzes customer support tickets as they happen.
Ticket Deflection: Automates responses to common queries to reduce ticket volume.
Agent Assist: Provides real-time assistance to support agents during chats.
Insight Capture & Analytics: Gathers insights from support interactions for analysis.
Multi-channel Integration: Connects with platforms like Zendesk, Discord, chat widgets, email, WhatsApp.
AI Training: Train the AI using various documents (Google Docs, PDFs), websites, Zendesk Help Center articles, sitemaps, etc.
Multi-language Support: Supports over 50 languages compatible with ChatGPT.

Use Cases

CoSupport AI Use Cases

Automated customer inquiry resolution
Technical support automation
Order-related question handling
Appointment scheduling automation
Pre-sales inquiry management
Customer data analysis
Support ticket triage
Multi-channel customer communication

FirstSupport AI Use Cases

Automating quality assurance processes for customer support teams.
Conducting performance reviews for customer service agents.
Ensuring compliance in customer support interactions.
Reducing customer support costs per ticket.
Improving customer satisfaction through efficient support.
Providing real-time assistance to support agents.
Analyzing customer support trends and insights.
Deflecting common customer inquiries automatically.

FAQs

CoSupport AI FAQs

What makes CoSupport AI different from other solutions?

CoSupport AI uses native AI with patented response acceleration architecture, ensuring three times faster response compared to GPT, complete data isolation between projects, and intelligent embedding for high response precision.
What level of automation can businesses expect?

CoSupport Agent provides up to 80% response automation for agent assistance, while CoSupport Customer offers up to 100% automation for full autonomous support.
What security measures does CoSupport AI implement?

CoSupport AI provides ISO 27001 certification, GDPR compliance, dedicated servers in the US and EU, real-time data anonymization, and 99.9% uptime guarantee.

FirstSupport AI FAQs

How are billable tickets counted?

Tickets are only counted as billable when our AI automation is applied to them. If our AI is not used on a ticket, it is not included in the billable count.
What types of integrations are supported?

We currently support integrations with Zendesk and Discord. Our system can also connect to various customer channels like website chat widgets, email, WhatsApp, and inquiry forms on help centers. Integration with other platforms can be explored upon request.
What AI model do you use?

Our default model is GPT-3.5. We can switch to a different model if needed and recommend fine-tuning after a few months of usage for optimal results.
How many languages are supported?

We support over 50 languages, encompassing all languages that are compatible with ChatGPT.
What can I train my AI with?

You can train your AI assistant using various types of documents and websites, including Google Docs, PDFs, Zendesk Help Center articles, sitemaps, domains, URLs, and more. It can also stay synchronized with updates.