BestChat vs HeiChat Detailed comparison features, price

BestChat

BestChat is a comprehensive AI-powered chat platform specifically designed for e-commerce businesses. The platform integrates seamlessly with major e-commerce platforms like Shopify, Wix, and WordPress, providing 24/7 automated customer support and lead generation capabilities.

Through its advanced SmartBot technology, BestChat offers real-time order tracking, automated returns processing, and personalized product recommendations. The platform features a powerful analytics dashboard for data-driven decision-making and supports multiple languages and social media integrations, all while maintaining stringent data security standards.

HeiChat

HeiChat provides an efficient way to engage customers and improve conversion rates for e-commerce businesses. This advanced AI chatbot offers personalized customer support 24/7, supporting over 90 languages, addressing inquiries, and recommending products.

It integrates seamlessly with popular e-commerce platforms such as Shopify and WooCommerce, and installation is quick and requires no technical skills. The chatbot can be trained with a knowledge base to provide accurate and relevant answers to customer questions, improving the overall shopping experience.

BestChat

Pricing

Free Trial

HeiChat

Pricing

Freemium

BestChat

Features

Lead Qualification: Automated identification of high-quality prospects
Order Tracking: Real-time updates on order and delivery status
Returns Management: Automated handling of returns and exchanges
Analytics Dashboard: Visual data representation for business insights
Multilingual Support: Communication across multiple languages
Social Media Integration: Connects with Facebook, Instagram, WhatsApp, and Line
AI Product Recommendations: Personalized product suggestions for customers

HeiChat

Features

Personalized Answers 24/7: Provides continuous, tailored support to customers.
Multilingual Support: Operates in over 90 languages.
Fast Navigation: Offers quick and natural conversations for instant customer assistance.
Customer Data Analysis: Delivers insights into customer needs through a powerful dashboard.
E-commerce Platform Integration: Seamlessly integrates with Shopify and WooCommerce.
Trainable AI: Allows users to refine the AI's responses for greater accuracy.
Multiple AI Models: Users can choose different AI models including GPT-4.

BestChat

Use cases

24/7 Customer Support Automation
Lead Generation and Qualification
Order Status Tracking
Returns and Exchanges Processing
Cross-platform Customer Communication
Sales Conversion Optimization
Customer Behavior Analysis

HeiChat

Use cases

Answering customer inquiries about products and services
Providing product recommendations based on customer preferences
Assisting with order tracking and shipping information
Addressing FAQs about return policies and other shop policies
Improving website navigation and user experience
Gathering customer feedback and insights

BestChat

FAQs

What platforms does BestChat integrate with?

BestChat integrates with major e-commerce platforms including Shopify, Wix, and WordPress.

What social media platforms does BestChat support?

BestChat supports integration with Facebook, Instagram, WhatsApp, Line, and email communications.

How does BestChat handle data security?

BestChat employs comprehensive security measures including identity authentication, encryption, and network security protocols to protect user data.

HeiChat

FAQs

What is HeiChat?

HeiChat is a no-code AI Chatbots builder using an advanced scraping technology to provide instant and accurate answers to your customers' questions 24/7.

What are the differences between the Heichat Shopify app and the website version?

The Shopify app and the website version are completely independent. The Shopify app is specifically built for Shopify and deeply integrated with it. If you have a Shopify site, we strongly recommend using the Shopify app. The website version uses web crawlers, manual import of knowledge bases, and other methods to obtain data. It is more general-purpose and suitable for all websites.

How can I add my chatbot to my website?

You can add your chatbot in a few clicks by going in Dashboard > Install to your store> Click on Install. At the moment you can either install it manually by pasting our code snippet in your header, or choose our partners integrations (Shopify, Wordpress…)

Does it support other languages?

HeiChat supports more than 70 languages. No matter the language of your store, HeiChat will answer your customers based on the language they use to ask questions or interact with your Chatbot.

Does it use ChatGPT or GPT4?

Indeed, HeiChat uses GPT-3.5/GPT-4/Claude AI technology to provide the most accurate answers to your visitors and customers, and to keep the conversation with your users as natural and human as possible.