Agent skill

retellai-core-workflow-b

Retell AI core workflow b — AI voice agent and phone call automation. Use when working with Retell AI for voice agents, phone calls, or telephony. Trigger with phrases like "retell core workflow b", "retellai-core-workflow-b", "voice agent".

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Install this agent skill to your Project

npx add-skill https://github.com/jeremylongshore/claude-code-plugins-plus-skills/tree/main/plugins/saas-packs/retellai-pack/skills/retellai-core-workflow-b

SKILL.md

Retell AI Core Workflow B

Overview

Manage phone calls: outbound campaigns, call transfers, recordings, and concurrent call handling.

Prerequisites

  • Completed retellai-core-workflow-a

Instructions

Step 1: Outbound Call Campaign

typescript
const phoneNumbers = ['+14155551001', '+14155551002', '+14155551003'];

for (const number of phoneNumbers) {
  try {
    const call = await retell.call.createPhoneCall({
      from_number: process.env.RETELL_PHONE_NUMBER!,
      to_number: number,
      override_agent_id: agentId,
      metadata: { campaign: 'appointment-reminder', date: '2026-04-01' },
    });
    console.log(`Called ${number}: ${call.call_id}`);
  } catch (err) {
    console.error(`Failed to call ${number}: ${err.message}`);
  }
  // Rate limit: space calls apart
  await new Promise(r => setTimeout(r, 2000));
}

Step 2: List and Filter Calls

typescript
const calls = await retell.call.list({
  sort_order: 'descending',
  limit: 20,
});
for (const call of calls) {
  console.log(`${call.call_id}: ${call.call_status} — ${call.end_timestamp - call.start_timestamp}ms`);
}

Step 3: Get Call Recording and Transcript

typescript
const callDetail = await retell.call.retrieve(callId);
if (callDetail.recording_url) {
  console.log(`Recording: ${callDetail.recording_url}`);
}
if (callDetail.transcript) {
  console.log(`Transcript:\n${callDetail.transcript}`);
}

Output

  • Outbound call campaign with rate limiting
  • Call listing with status and duration
  • Recordings and transcripts retrieved

Error Handling

Error Cause Solution
Call fails immediately Bad phone number format Use E.164 format
No recording Recording not enabled Enable in agent settings
Concurrent limit Too many active calls Upgrade plan or queue calls

Resources

Next Steps

Handle call events: retellai-webhooks-events

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