Agent skill

expert-routing

View SKILL.md on GitHub Repository
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Install this agent skill to your Project

npx add-skill https://github.com/majiayu000/claude-skill-registry/tree/main/skills/development/expert-routing

SKILL.md

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

  • User question has no answer in knowledge base
  • Question belongs to a specific domain requiring professional response
  • Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

  1. Identify domain → Determine the domain based on question semantics
  2. Query expert → Get expert information from domain_experts.xlsx
  3. Notify expert → Send message to expert with user question
  4. Notify user → Inform user that expert has been contacted

Domain Identification Examples

Question Keywords Domain
Salary/wage/adjustment Compensation & Benefits
Leave/attendance/clock-in Attendance Management
Onboarding/new employee/training Recruitment & Training
Contract/labor/resignation Employee Relations

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md

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